Customer service can be tough, but this viral call takes it to another level! 🤯📞
In this vlog, I’m reacting to "The Battery Call"—a recorded conversation between a frustrated caller and a technical support agent that has taken the internet by storm. Joining me is Melissa Perilla, a seasoned BPO employee with almost nine years of experience in the industry.
As a call center trainer, Melissa provides expert insights, breaking down what went right and wrong in this high-pressure situation.
- 🔥 Was the agent really at fault?
- 🔥 How could this call have been handled better?
- 🔥 What can BPO employees learn from this viral moment?
As someone who has been in the industry myself, I know how intense customer service calls can get. This video is both educational and entertaining, especially for those working in the BPO sector or anyone curious about what really happens behind the headset! 🎧💻
🎥 WATCH THE VLOG:
On July 1, 2013, Jonathan Orbuda or simply Tansyong established "I ♥ TANSYONG ™" to "help gather Filipinos and Filipinos-at-heart readers/ travelers, thereby creating strong interest about Philippines and beyond ,” he said. “I ♥ TANSYONG ™ ” described as Online Coffee Book of his travels, adventures and happenings . Going online was an easy decision to make.
On August 2016 , he started to set up "I ♥ TANSYONG™ TV" - Youtube Channel . He keeps uploading Random Vlog episodes on it as he said " Life is worth celebrating for". 
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